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Exam 7: Information and Decision Making

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Question 101

True/False

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An appropriate rule for crisis management is to never back off of a crisis because there will never be a better opportunity than the present time to resolve a crisis situation.

A) True
B) False

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Question 102

Multiple Choice

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A medical officer in a multispecialty hospital proactively finds customer service deficiencies and takes remedial measures in advance. This trait of the medical officer shows that he is a ___.

A) problem defender
B) problem avoider
C) problem claimer
D) problem seeker
E) problem solver

F) C) and E)
G) None of the above

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Question 103

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A crisis may be made worse if critical decisions are made with poor or inadequate information and from a limited perspective.

The ideal, but seldom achieved, condition for managerial problem solving is characterized by ___.

Henry takes time to examine problems and breaks them down into segments to see where the actual problems lie and how they can be solved. He divides the problems into smaller components and then addresses them in a logical and integrated fashion. Henry's approach to problem solving is an example of ___.

A manager who is choosing the first acceptable alternative that comes to his or her attention while solving a problem is making an optimizing decision.

To assist in their promotions and appraisals, Ho Sook analyzed and graded the performance of her team members in the previous year. She is sure of her decisions and its possible outcomes as she had all the factual information. This type of environment that is ideal for decision making is known as a(n) ___.

The ___ bases a decision on recent information or events.

An appropriate guideline for crisis management is to take the time to understand what is going on with the crisis situation and the conditions under which the crisis must be resolved.

Useful information meets the test of five criteria. These criteria are ___.

Managers should use ___ in high uncertainty situations where limited facts and few decision precedents exist.

Structured problems can be dealt with through programmed decisions as they are routine and occur over and over again.

The behavioural decision model describes decision making with complete information, where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

A satisficing decision chooses the alternative that gives the best possible solution to a problem.

Systematic thinkers are likely to deal with many aspects of a problem simultaneously, consider hunches, and jump quickly from one issue to another.

Organizations send public information to stakeholders and the external environment for image building, financial reporting, and product advertising.

The four cognitive styles are sensation thinkers, intuitive thinkers, intuitive feelers, and systematic feelers.

The three-component model of creativity includes task expertise, task motivation, and time management skills.

A person who approaches problems in a rational, step-by-step, and analytical fashion is engaging in ___.

In the context of individual and group decision making, the "right" decision method is the one that ___.