Question 1

Internal communication is a communication between

Accepted Answer

A)  banker and customer
B)  superiors and subordinate.
C)  salesman and buyer.
D)  insurance company and its customer.E) B) and C)
F) A) and B)

Question 2

How to make audio-visual communication effective?

Accepted Answer

A)  the pictures are colourful.
B)  clearly written.
C)  speak politely
D)  silentE) B) and C)
F) A) and D) A

Question 3

______ channel of communication called the grapevine.

Accepted Answer

A)  formal.
B)  informal.
C)  horizontal.
D)  vertical.E) All of the above
F) A) and B) B

Question 4

Telephonic conversation is a

Accepted Answer

A)  verbal communication.
B)  non-verbal communication.
C)  visual communication.
D)  written.E) None of the above
F) B) and C)

Question 5

Advantage of oral communication

Accepted Answer

A)  permanent record.
B)  legal document.
C)  save time.
D)  reaches slowly.E) All of the above
F) B) and C)

Question 6

Screening stage, --- stage and final stage are the three stages of interview process.

Accepted Answer

A)  collection
B)  opportunity
C)  selection
D)  all of the aboveE) A) and D)
F) B) and C)

Question 7

The most important part of the letter is

Accepted Answer

A)  the heading.
B)  date
C)  body of the letter.
D)  post script.E) B) and C)
F) All of the above

Question 8

While giving an interview, be --- in your salary expectations.

Accepted Answer

A)  modest
B)  unrealistic
C)  realistic
D)  none of the aboveE) None of the above
F) A) and D)

Question 9

__________ is the process of exchanging messages between a sender and a receiver.

Accepted Answer

A)  channelling
B)  communication
C)  feedback
D)  listeningE) A) and B)
F) A) and C) B

Question 10

Envelopes containing transparent papers to show the address are called

Accepted Answer

A)  window envelops.
B)  easy envelop.
C)  address envelops.
D)  front envelop.E) A) and B)
F) A) and C)

Question 11

Examples of oral communication____

Accepted Answer

A)  letter.
B)  e-mail.
C)  telephone.
D)  faxE) A) and C)
F) None of the above

Question 12

Advantage of written communication

Accepted Answer

A)  save time.
B)  save money.
C)  permanent recoD) A) and B)
E) All of the above

Question 13

The main objective of communication is

Accepted Answer

A)  information and persuasion.
B)  skill and personality development.
C)  control and management.
D)  need.E) A) and C)
F) All of the above

Question 14

Communication saves time in

Accepted Answer

A)  internal communication.
B)  interview.
C)  oral communication.
D)  schedule.E) A) and D)
F) B) and C)

Question 15

Email is a growing channel of communication. However, what percent of emails received are misunderstood?

Accepted Answer

A)  10%
B)  25%
C)  60%
D)  85%E) B) and C)
F) A) and C)

Question 16

The keys to write a successful resume are:

Accepted Answer

A)  too long, verbose descriptions and over confident tone
B)  you" attitude, focus on your audience and think about prospective employer's need
C)  none of the above
D)  all of the aboveE) B) and C)
F) A) and D)

Question 17

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

Accepted Answer

A)  systematic approach
B)  organizational approach
C)  direct approach
D)  indirect approachE) A) and C)
F) A) and B)

Question 18

All of the following are examples of verbal communication EXCEPT:

Accepted Answer

A)  email
B)  listening
C)  telephone calls
D)  text messagingE) A) and B)
F) None of the above

Question 19

Communication barriers are;

Accepted Answer

A)  a receiver's response to a message.
B)  avenues through which messages are delivered.
C)  obstacles that interfere with the understanding of a message.
D)  the circumstances under which communication takes place.E) None of the above
F) A) and C)

Question 20

The downward communication flow from

Accepted Answer

A)  a subordinate to a superior.
B)  a subordinate to a subordinate.
C)  a superior to a superior.
D)  a superior to a subordinate.E) B) and C)
F) A) and D)

Exam 4: Communication: Types, Barriers, and Best Practices

Internal communication is a communication between

Correct AnswerverifiedShow Answer

How to make audio-visual communication effective?

Correct AnswerverifiedA

______ channel of communication called the grapevine.

Correct AnswerverifiedB

Telephonic conversation is a

Correct AnswerverifiedShow Answer

Advantage of oral communication

Correct AnswerverifiedShow Answer

Screening stage, --- stage and final stage are the three stages of interview process.

Correct AnswerverifiedShow Answer

The most important part of the letter is

Correct AnswerverifiedShow Answer

While giving an interview, be --- in your salary expectations.

Correct AnswerverifiedShow Answer

__________ is the process of exchanging messages between a sender and a receiver.

Correct AnswerverifiedB

Envelopes containing transparent papers to show the address are called

Correct AnswerverifiedShow Answer

Examples of oral communication____

Correct AnswerverifiedShow Answer

Advantage of written communication

Correct AnswerverifiedShow Answer

The main objective of communication is

Correct AnswerverifiedShow Answer

Communication saves time in

Correct AnswerverifiedShow Answer

Email is a growing channel of communication. However, what percent of emails received are misunderstood?

Correct AnswerverifiedShow Answer

The keys to write a successful resume are:

Correct AnswerverifiedShow Answer

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

Correct AnswerverifiedShow Answer

All of the following are examples of verbal communication EXCEPT:

Correct AnswerverifiedShow Answer

Communication barriers are;

Correct AnswerverifiedShow Answer

The downward communication flow from

Correct AnswerverifiedShow Answer

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